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If you need to cancel your booking, our cancellation policy is as follows:
All cancellations must be submitted in writing via email.

Cancellation charges:
1. Receive a full refund is cancelled more than 28 days prior to the event.
2. 50% of your deposit for a cancellation between 28 and 15 days prior to the event.
3. 0% of your deposit for a cancellation under 14 days prior to the event.

However, if we are able to get a replacement booking for your chosen slot, then a full refund will be given regardless of when you cancelled.

If cancelling due to a positive Covid test, then our cancellation policy remains in place, as this is still a cancellation through no fault of GRFX Gaming Ltd.   We will, however, endeavour to try to find a suitable date to reschedule.  Any parties originally booked for a Friday, Saturday or Sunday will not be able to reschedule to another Friday, Saturday or Sunday.  Instead they must be rescheduled to a mid week Mon-Thu party to save further lost revenue.


If you cancel your fully paid confirmed booking within 72 hours of the party date, including bookings made within 3 days of our arrival, no refund will be given and you will be charged the full party rate.
The Company reserves the right to cancel, alter, or delay any booking where forced to do so by circumstances beyond our control, such as serious illness, severe weather or any other circumstances which would subject or any of its employees or any of its participants to danger. However, a full refund will be offered or an alternative date arranged.

We reserve the right to cancel, alter, or delay any booking where forced to do so by circumstances beyond our control, such as serious illness, Mechanical issues, severe weather or any other circumstances which would subject or any of its employees or any of its participants to danger. However, a full refund will be offered or an alternative date arranged.

In the unlikely event of a major technical failure on board (not that this has ever happened) a full refund will be offered or an alternative date arranged.

If on arrival we find the venue to be unsuitable for any reason we reserve the right to abort the session without compensation.

Need help?

Contact us at {email} for questions related to refunds and cancellation.